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Refund Policy

We normally do not give refunds if you simply change your mind, or make a wrong decision. In the instance we approve a refund a 25% restocking fee is applicable.

You can choose between a refund, exchange or credit where the goods are faulty, have been wrongly described, are different from the sample shown to you or does not do what they are supposed to do.

Goods returned for credit (other than damaged goods as listed above) will not be accepted unless prior arrangements have been made with Petra Equipment

Items purchased through Petra Equipment are subject to the following conditions if you require to return the item. 
a) the item must be in its original condition, with no scratches or dents and preferably in its original packaging. 
b) the item must be disconnected from all services, i.e. plumbing & electrical, prior to arranging for the item to be collected.
c) once the item has been returned to the supplier and points a) & b) above have been confirmed, then your refund will be effected to the nominated account or credited back to your credit card, minus any associated credit card fees.

All returned goods are subject to a minimum 25% to 40% restocking fee, depending on what our suppliers charge, and will only be accepted if returned in original condition, in original packaging with all original instruction booklets, warranty cards and documents.

If the returned item has been used in any way it will be deemed to be second hand and no credit will be issued.

Petra Equipment will always try to work with our customers to achieve the best possible result.